Make an enquiry
Our Guarantee

Refunds and Guarantee

Your money will be refunded if we happen to miss the diamond you wanted because of fine timing. If you wish, we will find a suitable replacement.

We inspect every diamond before it is shipped to you. In the rare event that the diamond is not as expected we will refund your money or find a suitable replacement, as you wish.

We offer a 30 day money back guarantee if you are not entirely satisfied with your diamond purchase. Where goods are returned, authenticity shall first be verified by an registered values before final settlement

Returns take around 7 working days to process from the date the item is received by us.

The diamond/s returned must be accompanied by the ORIGINAL COPY OF THE MATCHING AND/OR IDENTIFYING CERTIFICATE(s). Returns not accompanied by all of their original documentation WILL NOT BE HONORED. All diamonds must be in new condition without having been altered in any way.

Green Diamonds will refund the purchase price of the DIAMOND returned within the time-frame and manner specified above, LESS ORIGINAL SHIPPING COSTS. The refund shall be made in the same form of payment the original purchase was made.